Legal, Privacy & Studio Policies
Last revised: 29 September 2026 // Jurisdiction: French Republic & European Union
Publisher Identification
Legal Entity
ReachVectorGroup
Registered Address
62136, 213 rue des charbonniers, Lestrem, France
Electronic Contact
[email protected]Telephone
+33 634 519 278ReachVectorGroup operates as a web design studio delivering visual layout design, interface design, and related digital services. The documents below govern every engagement, visit, and transaction conducted through this website.
1. Privacy Policy
GDPR Art. 13ReachVectorGroup, reachable at 62136, 213 rue des charbonniers, Lestrem, France and at [email protected], is the data controller for personal data collected through this website and through direct correspondence. We process personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation) and French data protection law.
Data we collect. When you submit a design brief, subscribe to correspondence, or contact the studio, we collect the details you provide: name, email address, telephone number, company name, budget range, and the contents of your message. Technical data such as IP address, browser type, and pages viewed may be processed by our hosting provider for security and aggregate analytics.
Purpose and legal basis. Brief and contact data is processed on the basis of your consent and of steps taken at your request prior to entering a contract (Art. 6(1)(a) and 6(1)(b) GDPR) to respond to enquiries, prepare quotations, deliver contracted design work, and administer invoicing. Financial records are retained to comply with legal obligations (Art. 6(1)(c) GDPR).
Retention. Enquiry data that does not lead to an engagement is deleted within 24 months of the last contact. Client project records, contracts, and invoices are retained for the duration of the engagement and thereafter for the statutory commercial retention period required under French law.
Recipients. Data is accessible only to ReachVectorGroup personnel and to vetted processors acting on our instructions — including our hosting provider, email service, payment processor, and map embedding provider. We do not sell, rent, or trade personal data with third parties.
Transfers. Where a processor operates outside the European Economic Area, transfers are covered by an adequacy decision or by the European Commission's Standard Contractual Clauses, together with supplementary technical safeguards.
Your rights. You may request access to your data, rectification of inaccurate data, erasure, restriction of processing, data portability, and you may object to processing based on legitimate interests. You may withdraw consent at any time without affecting prior lawful processing. Requests are answered within one month and may be sent to [email protected]. You also have the right to lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés).
2. Terms of Service
Engagement TermsThese terms govern every design engagement between ReachVectorGroup (62136, 213 rue des charbonniers, Lestrem, France) and its clients. By commissioning a service, approving a quotation, or paying an invoice, the client accepts these terms in full.
Quotations and scope. Each quotation states the deliverables, price, and turnaround for the engagement. Work begins after written approval and receipt of any deposit stated on the quotation. Changes requested outside the agreed scope are quoted separately before any additional work proceeds.
Fees and payment. Prices are quoted in euros or United States dollars as stated on the quotation and are exclusive of applicable taxes unless otherwise noted. Invoices are payable within 14 days of issue by the payment method offered on this website or by bank transfer. Late payments accrue interest at the statutory rate plus a fixed recovery indemnity.
Client responsibilities. The client supplies accurate content, brand assets, and feedback within agreed review windows. Delays in client feedback extend delivery dates by an equivalent period; ReachVectorGroup cannot be held responsible for timelines disrupted by missing inputs.
Intellectual property. Upon full payment, all rights in the client-specific deliverables — layouts, design files, and custom components — transfer to the client. ReachVectorGroup retains ownership of pre-existing tools, frameworks, and internal components, and reserves the right to display non-confidential work in its portfolio unless agreed otherwise in writing.
Confidentiality. Each party keeps the other's non-public information confidential during and after the engagement, except where disclosure is required by law.
Warranties and liability. Deliverables are provided with a 30-day warranty covering defects in the delivered design files. Beyond this, liability is limited to the amount actually paid by the client for the affected engagement. Neither party is liable for indirect or consequential losses.
Termination and governing law. Either party may terminate an engagement for material breach that remains uncured 10 days after written notice; work completed up to termination remains payable. These terms are governed by French law, and disputes fall under the exclusive jurisdiction of the courts of France.
4. Refund Policy
Payments & ReimbursementReachVectorGroup prices design work as fixed-scope missions and monthly retainers. This policy explains when a payment can be refunded and how to request one. It does not affect any mandatory consumer rights you may hold under French or EU law.
Cancellation before work starts. If you cancel a booked mission before design work has begun, any deposit already paid is refunded in full within 10 business days of your request.
Cancellation during a mission. If a mission is cancelled after work has started, payment is due for the work completed up to the cancellation date, calculated on the agreed project rate. Any balance collected beyond the value of work performed is refunded within 10 business days.
Revision orbits. Every mission includes the revision rounds stated in its description. Additional rounds beyond those included are quoted separately and are not refundable once approved in writing.
Retainers. Monthly design care retainers can be paused or cancelled at any time before the next billing date. The current month's fee covers the response window already in effect and is not refundable; unused hours do not roll over beyond one month unless agreed in advance.
Defective deliverables. If a delivered design file is materially defective or does not match the approved specification, notify us within 14 days of handover. We will remedy the defect at no cost; if we cannot remedy it within a reasonable period, you may terminate the affected scope and receive a proportional refund.
How to request a refund. Email [email protected] from the address used for the engagement with your invoice reference, project name, and reason for the request. We acknowledge requests within 2 business days and resolve approved refunds within 10 business days to the original payment method. Online payments are processed through our secure payment provider; refunds are always returned to the same method used for the original charge. ReachVectorGroup, 62136, 213 rue des charbonniers, Lestrem, France.